SHIPPING

Orders are normally shipped within 24-48 hours???, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date please notify us by phone at ???-???-????. FPP ships to any location where UPS, FedEx, and the US Postal Service can deliver. Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. Orders destined for locations outside the continental U.S. must be submitted by directly through a sales rep so that shipping charges can be calculated. International orders submitted through our website will be put into review by a sales rep and you will be contacted with the shipping charge for your approval before we process your payment. Multiple item orders may be shipped separately and on different days. Any costs incurred by FPP for unauthorized shipment refusal and without first obtaining an RMA number from FPP, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 25% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to FPP or FPP’s suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. We will only ship to your billing address linked to the credit card unless you fill out our address form. International shipping costs on returns are not the liability of FELLER POWER PRODUCTS at any time and must be paid for by the customer in the return process.

INSTALLATION AND LABOR COST

FELLER POWER PRODUCTS LLC assumes no liability for any installation or labor costs the customer may incur in connection with parts purchased from us, even if there was a wrong item received or defective item received. It is the customer’s responsibility to fully inspect all received parts for accuracy and quality.

REFUNDS

Refunds (if approved) will be made using the same method of payment as the original transaction whenever possible.